Borrower support

Borrower

For support questions, contact support@upstart.com.

Press

For press inquiries, contact press@upstart.com.

Businesses

For business partnerships, contact bizdev@upstart.com.

Affiliates

For marketing affiliate partnerships, contact affiliates@upstart.com.

Institutions

For institutional investor, contact institutions@upstart.com.

For individual investor program support, contact invest@upstart.com.

For lending partner program support, contact lendersupport@upstart.com.

Phone

Customer Support:
(650) 204-1000 (local)
1-855-438-8778 (toll-free)

Corporate Inquires (Press/Businesses/Affiliates/Institutions):
1-833-212-2461 (toll-free)

Operating hours

Loan Application Support:
Monday-Sunday 9am - 8pm ET (6am - 5pm PT)

Personal Loans Payment Support:
Monday-Friday 8am - 9pm ET (5am - 6pm PT)
Saturday-Sunday 10am - 6:30pm ET (7am - 3:30pm PT)

Auto Loans Payment Support:
Monday-Friday 8am - 9pm ET (5am - 6pm PT)
Saturday-Sunday 10am - 6:30pm ET (7am - 3:30pm PT)

We will be unavailable on Thanksgiving Day, Christmas Day, and New Year's Day, with limited hours on Christmas Eve and New Year's Eve.

Mailing address

Upstart Operations Dept.
P.O. Box 1503
San Carlos, CA 94070